How many weddings take place in the hotel or parks every day?

It varies according to the season. The capacity of our facilities and our team of experts allows us to host many events on the same day without them interfering with each other.

Is it possible to use any of the chapels without carrying out the reception in the hotel or park?

Yes, it is possible to hire the chapels of Guadalupe, San Francisco de Asís or Niñopa only. The available time in this case is only until the 13:00 hrs. The Todos los Ángeles Chapel is only available when staying at Xcaret Hotels.


What is included in the wedding packages?

- Location for the Ceremony

- Minister or Judge for the Ceremony

- Special Gazebo by the selected Hotel

- Table for the Ceremony

- Flower arrangement for Ceremony Table

- Set up with chairs

- Audio and Microphone for the Ceremony

  • - Personal Flowers for the couple (Bouquets & Boutonnieres 2 pieces maximum)
  • - Solist Music for the Ceremony (45 mins maximum)
  • - Please check each package for additional amenities included

Which ceremony is included in the wedding package?

The symbolic ceremony by our minister. If a civil, catholic or Prehispanic Wedding is required, the service of the wedding officiant will have an additional cost.

Which is the ending time for the reception?

The closing time of the venues at Xcaret park and Xcaret Hotels is 4:00 am, with the exemption of the locations near the suits where the limit is the 23:00 hrs.

Can we get married in a chapel if we are not catholic?

Our chapels are consecrated and therefore only available for catholic ceremonies. However, we have other venues for the civil, symbolic and Mayan ceremonies, as well as for the renewal of vows.

Are the priest’s services included in the cost of the chapel?

The priest’s services are not included. It is important to contact the Parroquia de Nuestra Sra. del Carmen to understand the documentation process and the hiring of the priest.

Which papers do we need for the catholic wedding?

All the documentation is verified by and delivered directly to the Parroquia de Nuestra Sra. del Carmen.


Which benefits do I get from getting married at Xcaret Hotels?

✔ All-Fun Inclusive™ amenities applicable depending on the Casa and the category booked

✔ Romantic amenity on the wedding night

✔ Romantic breakfast the following morning

✔ 4th night free certificate for the 1st anniversary

✔ Ironing of the wedding dress and the groom’s suit

✔ Early Check In and Late Check Out (subject to availability)

Which additional services will have an extra cost?

The catholic, civil or Mayan ceremonies, as well as the florist, decoration, music, photography and video services will have an extra cost. Make up will also have an additional cost if you decide not to purchase one of our wedding packages.

If we get married at the park and stay in Xcaret Hotels, the transportation is included?

Yes, transportation to Xcaret park for you and your guests staying at Xcaret Hotels is included.

Is there a purveyors fee?

Yes, a fee must be paid for each purveyor not included in the list sent by your Wedding Planner. The fee varies according to the type of service.

Will the purveyors contact me or do I have to get in touch with them?

We will let them know about your wedding, so they can contact you to start with the preparations. Nevertheless, you will be able to contact them whenever you wish.

Can I bring my own makeup artist?

Yes. By paying the Day-Pass fee of $100 USD, the makeup artist will have access to the facilities and services of Xcaret Hotels.

Do you have golf carts for the guests?

No. Due to the architecture of Xcaret Hotels and the Xcaret and Xoximilco parks it is not possible to use golf carts for the transportation of the guests.

Is there a room for the bride’s preparation?

At the Xcaret park there is a newlyweds’ suite in which they will be able to refresh, however it does not have the proper conditions for the stylist and the makeup artist services.


How many guests should stay in Xcaret Hotels to hold a wedding in its premises?

At least 80% of the total number of the wedding guests should stay at the hotel.

What will happen if less than the 80% of my guests end up staying in Xcaret Hotels?

A penalty per person not staying at the hotel will incur. Your wedding planner will inform you the amount beforehand.

How many suites are necessary to be considered a Wedding Group?

10 suites for a minimum of 3 nights.

How can we book Suites in Xcaret Hotels?

✔ Book directly through our official contacts:

Website: hotelxcaret.com

E-mail: booking@hotelxcaret.com

Contact center

MEXICO 01800 009 7567

SPAIN 800 034 13498

BRAZIL 800 892 3472

COLOMBIA 900 96 52 77

CHILE 800 000 118

PERU 0 800 00 636

GERMANY 0 800 180 6105

UNITED KINGDOM 800 02 94 608

ITALY 800 793 295

FRANCE 800 762 00 00

USA 1 844 795 4525

CANADA 1 844 834 0153

✔ Book through a travel agency or a wedding planner

✔ Reserve at least 10 suites for 3 nights signing a contract and paying 20% of the total amount of the stay, which will be considered as a deposit

✔ We will stablish a fix fare for a limited period of time during which your guests should pay their reservation according to the categories and rooms available

Are private events inside Xcaret Hotels included in the staying fee?

No. Private events are not included in the All-Fun Inclusive™ concept and have an extra charge. We offer 2 wedding packages which can be quoted by our Sales Executive.

Is the newlyweds’ suite at Xcaret Hotels included in the wedding package?

No, the suite is not included.

What is the rate for the inspection visit?

We gladly offer a 20% discount over the public rate available in the date of your booking.